FAQ

What currency are the prices I see on the site?
All prices are in USD.

I just placed an order, when will it ship?
 We try our best to ship items as fast as we can. Please allow 1-2 days of production time for your order to ship out, average shipping time is 1 day. Tracking numbers will be updated less than 1 day after your order has been SHIPPED. If you don't have a tracking number after 2 business please email us at info@sneakerplug701.com

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money-back guarantee if the product is defective only. We give you 3 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include all a name and order numbers on the returned parcels. Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund. 

Can I cancel my order?
See FAQs

I have entered an incorrect address what do I do now?
If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at info@sneakerplug701.com. If the given address is wrong we can change the address to the correct one before it ships. No refund will be given after the item is released to the shipping carrier for incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 3-5 business days.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you! Please send us an email at info@sneakerplug701.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.